Last updated 5 October 2026
These Terms of Use explain the rules for using the Luna Cleaning Solutions Ltd website.
Please read them before using our website. By continuing to use our website, you agree to these terms.
If you do not agree with these terms, please do not use the website.
This website is operated by:
Luna Cleaning Solutions Limited
Throughout these terms, "Luna Cleaning Solutions", "we", "us" and "our" mean Luna Cleaning Solutions Limited.
"You" and "your" mean anyone visiting or using our website.
These terms apply to your use of our website.
They do not, by themselves, form a contract for cleaning services.
If you ask us to provide cleaning or related services, separate terms and conditions, a quotation, proposal, service specification or contract may apply.
Where there is any difference between these Website Terms of Use and a signed cleaning services agreement, the signed cleaning services agreement will apply to the cleaning services.
You may use our website for lawful purposes, including:
You must not use our website for any unlawful, fraudulent or harmful purpose.
You must not deliberately introduce viruses, malware or other harmful technology, attempt to gain unauthorised access to the website, interfere with its operation, or attempt to access information or systems that you are not authorised to access.
We make reasonable efforts to keep the information on our website accurate and up to date.
However, general information on our website is provided for information purposes and should not automatically be treated as a quotation, contractual promise or guarantee.
Cleaning requirements can vary considerably depending on the property, working environment, frequency of cleaning, required cleaning standards, staffing requirements, equipment, materials, access arrangements and health and safety requirements.
For this reason, we may need further information or a site visit before confirming the services we can provide and the price.
You may be able to request a quotation through our website.
Submitting an enquiry or quotation request does not automatically create a contract between you and Luna Cleaning Solutions Limited.
Any quotation we provide will be subject to the terms stated in that quotation and, where applicable, our Cleaning Services Terms & Conditions or a separate written contract.
A contract will only be formed when the relevant quotation, order, purchase order, agreement or other required documentation has been accepted in accordance with the terms we provide.
Where prices are displayed on our website, they are provided on the basis explained alongside the price.
Unless expressly stated otherwise, prices displayed on the website should not be treated as a final quotation for cleaning services.
The final price may depend on factors including the size and condition of the premises, cleaning frequency, working hours, staffing requirements, location, access, equipment, consumables and the agreed scope of work.
We will make clear whether VAT or any other applicable charges are included where required.
Information about a cleaning service on our website does not guarantee that the service will be available at a particular location, date or time.
We reserve the right to change, withdraw or introduce services from time to time.
Where you already have a cleaning contract with us, any changes to your contracted services will be dealt with under that contract rather than these Website Terms of Use.
Unless otherwise stated, the content of this website belongs to Luna Cleaning Solutions Limited or is used by us with permission.
This includes, where applicable:
You may view and print reasonable extracts from our website for your own personal or internal business use.
You must not copy, reproduce, republish, sell, distribute or commercially exploit our website content without our written permission unless the law allows you to do so.
You must not use the Luna Cleaning Solutions name, logo, branding, photographs or other branded materials in a way that suggests that we have approved, sponsored or endorsed you, your business or your services unless we have given you written permission.
Luna Cleaning Solutions Limited is a Registered Trade Mark.
Our website may contain links to websites operated by third parties.
We provide these links for convenience or information only.
We do not control third-party websites and are not responsible for their content, availability, security or privacy practices.
You should review the terms and privacy information of any third-party website you choose to visit.
You may link to our website provided that you do so fairly and lawfully and do not damage our reputation or suggest an association, approval or endorsement that does not exist.
We may ask you to remove a link if we reasonably believe it is misleading, unlawful or damaging to our business or reputation.
We aim to keep our website available and working correctly, but we cannot guarantee that it will always be available or free from technical problems.
We may temporarily suspend, restrict or change all or part of the website for maintenance, security, technical or business reasons.
Where reasonably possible, we will try to minimise disruption.
We take reasonable steps to protect our website, but no website or internet transmission can be guaranteed to be completely secure.
You are responsible for using appropriate security measures on your own computer, mobile device and network.
You must not knowingly misuse our website or attempt to compromise its security.
When you provide personal information through our website, we will handle it in accordance with applicable UK data protection law and our Privacy Policy.
Our Privacy Policy explains what personal information we collect, why we collect it, how we use it, how long we keep it and the rights available to you.
Our website may use cookies and similar technologies.
Information about the cookies we use, why we use them and the choices available to you can be found in our Cookie Policy and, where applicable, through our website cookie settings.
If you submit information through our website, you must take reasonable care to ensure that the information is accurate.
You must not knowingly provide false, misleading, unlawful or malicious information.
Please do not submit confidential or highly sensitive information through a general website enquiry form unless we specifically ask you to provide it through that method.
Where our website allows you to apply for employment or submit recruitment information, providing an application does not guarantee employment, an interview or an offer of work.
Any personal information submitted for recruitment purposes will be handled in accordance with our applicable privacy information.
Nothing in these terms excludes or limits any responsibility that cannot legally be excluded or limited.
This includes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, and any other liability that the law does not allow us to exclude.
We are not responsible for losses caused by events outside our reasonable control.
If you are using our website for business purposes, we will not be responsible for indirect or consequential losses, loss of profits, loss of business, loss of opportunity or business interruption arising solely from your use of, or inability to use, the website, except where the law does not allow such liability to be excluded.
Nothing in these terms affects any legal rights you may have as a consumer.
These Website Terms of Use do not replace our Cleaning Services Terms & Conditions or any individual cleaning contract.
Cleaning services may be subject to separate provisions covering matters such as:
You should read the applicable service terms before entering into a cleaning contract with us.
We may update these Website Terms of Use from time to time to reflect changes to our website, our business, technology or applicable law.
The latest version will be published on this page together with the date it was last updated.
Changes will not retrospectively alter an existing cleaning services contract unless that contract allows the change or the parties otherwise agree.
If a court or other competent authority decides that any part of these terms is unlawful or unenforceable, the remaining terms will continue to apply.
If we do not immediately enforce a right under these terms, this does not mean that we have given up that right.
Unless these terms expressly state otherwise, they are between you and Luna Cleaning Solutions Limited.
No other person has a right to enforce these terms except where the law provides otherwise.
These terms and your use of our website are governed by the laws of England and Wales.
If you are using the website as a business, the courts of England and Wales will have jurisdiction over disputes relating to these terms, subject to any rights that cannot legally be excluded.
If you are a consumer, you will retain any rights you have under applicable law regarding where legal proceedings may be brought.
If you have a question, concern or complaint about our website, please contact:
Luna Cleaning Solutions Limited
Registered Office: 62 Orsett Road, Grays - Essex RM20 4AA
Email: tos@lunacs.co.uk
Telephone: 01375 372 716
We will aim to respond within a reasonable time.
Luna Cleaning Solutions Ltd
Company Number: 10847351
Registered in England and Wales
Privacy
We use necessary technologies to keep the site secure and working. With your permission, we would also like to use optional technologies to understand how the site is used and improve our services. See our Cookie Policy.