Last updated 5 October 2026
This privacy policy explains how Luna Cleaning Solutions ("we", "us" or "our") collects and uses personal information when you visit our website, request a quotation, create an account, contact us or otherwise use our services.
Luna Cleaning Solutions is the controller of the personal information described in this policy.
Depending on how you use our website and services, we may collect:
We collect most information directly from you. We may also receive information from our authentication provider, analytics and advertising providers (where enabled), publicly available sources, or another person acting on your behalf.
Please do not include unnecessary sensitive information in free-text fields or uploads. If information about health or disability is needed for a recruitment adjustment, we store it separately with restricted access. See our Recruitment Privacy Notice for details.
UK data protection law requires us to have a lawful basis for each use of personal information.
| Purpose | Information used | Lawful basis |
|---|---|---|
| Respond to enquiries and prepare, discuss and issue quotations | Contact, property, service, availability, access, uploaded-file and correspondence information | Taking steps at your request before entering a contract; legitimate interests in responding to business enquiries and keeping an accurate record |
| Arrange and provide cleaning services, manage the customer relationship and handle payments or disputes | Contact, service, scheduling, property, quotation and correspondence information | Performance of a contract; compliance with legal obligations; legitimate interests in managing our services and protecting legal rights |
| Create and operate website accounts and customer dashboards | Contact, account, authentication and linked quotation or application information | Performance of a contract or taking steps at your request; legitimate interests in providing secure self-service access |
| Send service and administrative communications | Contact, account, quotation and service information | Performance of a contract or taking steps at your request; legitimate interests in keeping you informed about a request or service |
| Protect forms, accounts, systems and users; prevent spam, fraud and misuse | Technical, authentication and fraud-prevention information | Legitimate interests in securing our website, services and business; compliance with legal obligations where applicable |
| Remember and record your privacy choices | Consent choices, pseudonymous identifiers and hashed technical information | Compliance with legal obligations; legitimate interests in demonstrating and respecting your choices |
| Measure and improve our website and services | Technical, usage and interaction information | Consent where required for optional analytics technologies |
| Provide personalised advertising and measure marketing campaigns | Technical, usage, referral and campaign information | Consent |
| Send marketing updates and offers | Contact details and marketing preferences | Consent where required by law; in limited cases, legitimate interests where electronic-marketing rules allow it |
| Establish, exercise or defend legal claims and respond to regulators or law enforcement | Relevant information from the categories above | Legitimate interests in protecting our legal rights; compliance with legal obligations |
Where we rely on legitimate interests, those interests include operating and improving our business, responding to requests, maintaining accurate records, securing our systems and protecting our rights. We consider the likely impact on you and do not rely on this basis where our interests are overridden by your rights and interests.
Where we ask for consent, you may refuse or withdraw it at any time without affecting processing that took place before withdrawal. You can change cookie choices using Cookie settings in the website footer and can withdraw marketing consent by using an unsubscribe option or contacting us.
Fields marked as required are needed so that we can respond to a request, prepare a quotation, provide an account or deliver a requested service. If you do not provide them, we may be unable to proceed. Optional information helps us tailor our response but is not required.
We use cookies, local storage, pixels and similar technologies. Necessary technologies support security, sign-in and privacy choices. Optional technologies used for preferences, analytics or advertising are controlled through our consent tool.
Our Cookie Policy lists the technologies in use, their providers, purposes and storage periods, and explains how to change your choices.
We share information only where necessary with:
We do not sell personal information.
Some submissions generate email notifications to our staff. Those emails may contain relevant contact and request information. Recruitment adjustment details are not included in general recruitment notification emails.
Some providers, including Clerk, Cloudflare, Google, Meta, Adobe and Resend, are based in or operate from countries outside the UK. This means personal information may be processed outside the UK.
Where information is transferred to a country without UK adequacy regulations, we require an appropriate safeguard, such as the UK International Data Transfer Agreement, the UK Addendum to the EU Standard Contractual Clauses, or another lawful transfer mechanism. We also consider whether additional technical or organisational measures are needed. Contact us if you would like more information about the safeguard used for a particular transfer.
We keep personal information only for as long as needed for the purpose for which it was collected, including legal, accounting, security and dispute-resolution requirements.
| Record | Retention period |
|---|---|
| Unsuccessful or unprogressed quotation requests and related uploads | 24 hours |
| Customer, service, accepted quotation, invoice and contractual records | 6 years |
| Account records | While the account is active, then 6 years, except information that must be retained with transaction, consent or legal records |
| General enquiries and correspondence | 24 months |
| Marketing records | Until you opt out or the information is no longer needed; we may retain minimal suppression information so that we continue to respect an opt-out |
| Cookie-consent records | 6 years |
| Unclaimed form uploads | 48 hours |
| Job applications | Normally 12 months, subject to the Recruitment Privacy Notice and any consent to retain details for future vacancies |
We may retain information for longer where needed for a complaint, legal claim, regulatory request or legal obligation. We securely delete or anonymise information when it is no longer required. Draft quotation and application information saved in your browser remains there until it is cleared, overwritten or you withdraw preference-cookie consent.
We use appropriate technical and organisational measures designed to protect personal information. These include access controls and role-based permissions, account authentication, encrypted connections, restricted access to recruitment-adjustment information, file validation, bot protection, rate limiting and logging designed to avoid unnecessary personal information.
No online service can be guaranteed completely secure. You are responsible for keeping your account credentials secure and should contact us promptly if you suspect unauthorised access.
Depending on the circumstances, you may have the right to:
These rights are not absolute and may not apply in every case. We may ask for information to verify your identity. We will normally respond within one month.
You have an absolute right to object at any time to the use of your personal information for direct marketing. To do so, use the unsubscribe method in a message or contact us at info@lunacs.co.uk.
We do not make decisions about you based solely on automated processing that produce legal or similarly significant effects.
Please contact us first if you have a concern about how we use your information. You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator:
Our website may link to websites operated by other organisations. Their privacy policies apply when you use those websites, and we are not responsible for their content or privacy practices.
We may update this policy when our practices, providers or legal obligations change. We will publish the updated version on this page and change the "Last updated" date. Where a change materially affects consent-based processing, we will ask for a new choice where required.
For questions, requests or complaints about personal information, contact:
Privacy contact
Luna Cleaning Solutions
62 Orsett Road
Grays, Essex
RM17 5EH
info@lunacs.co.uk
+44 (0)1375 372716
Privacy
We use necessary technologies to keep the site secure and working. With your permission, we would also like to use optional technologies to understand how the site is used and improve our services. See our Cookie Policy.